![]() ![]() Make sure you entered your email address correctly and that you're using the correct domain name (this is the part of the email address that appears after the symbol). Check that all caps aren’t on and make sure there aren't any other typos in your password. Try signing in again and make sure you’re entering the password correctly. Check for incorrect account or password entries If you weren't successful with Step 1: Reset a forgotten Microsoft account password it could be because you no longer have access to your security contact info or because when you created your account you never set up an identification recovery and verification alternative.īefore moving on to the next section: Step 3: Fill out the Microsoft account recovery form, be sure to read through and try the tips below. Tip: If you want to make changes to a known Microsoft account password, see Change your Microsoft account password instead.
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